Hoover - Mobile Service Warranty Administrator

Hoover
- Mobile Service Warranty Administrator
- Full Time

Long-Lewis of Hoover is seeking a detail-oriented and highly organized Mobile Service Warranty Administrator to support our growing service operations. This individual will be responsible for preparing, recording, and submitting warranty claims to the dealership's manufacturers for prior approval, specifically related to mobile service work.

Key Responsibilities:

• Prepare, record, and submit mobile service warranty claims to manufacturers for prior approval
• Track all warranty claims and ensure proper documentation and timely follow-up
• Ensure the dealership receives accurate reimbursement for completed warranty work
• Maintain records in compliance with dealership and manufacturer standards
• Perform a variety of administrative tasks to support service operations
• Communicate effectively with technicians, service advisors, manufacturers, and customers as needed

Qualifications:

Education & Experience:

High school diploma or GED required

Previous experience in a dealership Service Department or warranty administration preferred

Technical Knowledge:

Basic understanding of automobile systems and manufacturer warranty processes

Familiarity with warranty terms, conditions, and compliance standards

Skills & Abilities:

Excellent organizational and time-management skills

Strong attention to detail and accuracy in record-keeping

Effective written and verbal communication skills

Ability to work well under pressure and manage multiple tasks

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Experience with dealership DMS or warranty management software is a plus

Ability to collaborate across teams including service advisors, technicians, and managers

Soft Skills:

Customer service mindset with the ability to handle conflict professionally

Strong analytical and problem-solving abilities

Team-oriented attitude with a proactive approach to process improvement

Why Work at Long-Lewis of Hoover?

At Long-Lewis of Hoover, we take pride in delivering outstanding service—not just to our customers, but also to our employees. We are a well-established, values-driven dealership with a commitment to professional growth, employee satisfaction, and excellence in everything we do. When you join our team, you become part of a supportive work environment where your skills and contributions are recognized and rewarded.