Shop Clerk - EPG Preventative Maintenance

Job Category: Clerical and Administrative

Requisition Number: SHOPC
006414

Posted:
July 6, 2026
• Full-Time

Birmingham PS
2258 Pinson Valley Pkwy
Birmingham, AL 35217, USA

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.

• Handle incoming phone calls to the branch
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Open and properly segment work orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain purchase orders from customers as required
• Generate purchase orders for the service department
• Produce reports for Service Management as required
• Other duties assigned by Service Management

• High school diploma or the equivalent

• Prior clerical or administrative experience is desired.

• Telephone and verbal communication skills
• Organizational skills
• Microsoft Share Point
• Microsoft Dynamics AX 2012

• Microsoft Word
  - Basic
• Microsoft Excel
  - Basic and Intermediate
• Business communication skills training
• OSHA & MSHA required training
• Compliance training

• Work is normally performed in a Service Department shop office environment.
• Some work must be performed in the shop environment with limited exposure to physical risk.
• No or very limited physical effort is required for this position.

• Speaking
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.
• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Potential harm from operating office equipment
• Injury from lifting

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

All applicants are notified of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.