Receptionist​/Administration Assistant

PLEASE NOTE THAT THIS IS A FULL-TIME OFFICE BASED RECEPTIONIST POST. THERE IS NO HYBRID WORKING OPPORTUNITY IN THIS ROLE

• Manage reception - taking calls, enquires and public area
• Managing room bookings for meeting rooms and sensory rooms
• Managing some health and safety checks of building
• Supporting other administration staff
• Checking mail and post
• Induction on staff around building
• Any other duties as requested by management

• Accurately input and maintain service user data across systems and trackers, ensuring accuracy, consistency, and data integrity.
• Process referrals received from across Birmingham from multiple sources, maintaining accurate and up-to-date records across systems, and following up on any missing or unclear data as required.
• Run reports and collate data to support quarterly contract monitoring and performance reporting.
• Provide flexible staff support, assisting with day-to-day operational tasks and sharing information as required.
• Ability to deal with sensitive and confidential information along with initiating and maintaining office systems.
• Able to work on their own initiative to resolve issues

• Act appropriately and within policy & procedure with any representation or complaints, from any source, in a fully compliant and professional manner to ensure that concerns are addressed, resolved, and documented in line with relevant Children's Services Policies
• Safeguarding – ensuring active engagement is maintained in the interests of the child at all levels and that all issues are dealt with comprehensively and compliantly to Barnardo's policy and procedures.
• Attending team meetings, actively preparing, and contributing to supervision with line manager and being able to reflect on practice and learning.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible