Inside Sales Support Clerk

Midwest Veterinary Supply is hiring an Inside Sales Support Clerk for our Birmingham, AL call center. This role will be 100% onsite 7:30-4:30 M-F.

The Inside Sales Support Clerk provides essential administrative and customer support to Inside Sales Representatives, enabling greater focus on clinic relationships. Responsibilities include order and return processing, report generation, customer communications, mailings, and occasional receptionist coverage.

Customer Service & Front-Desk Coverage

Answer incoming calls and route appropriately

Assist customers with inquiries and order placement

Enter orders accurately and timely; provide promotional information

Cover Receptionist duties during breaks, lunch, or absences

Support blitz accounts; assist with faxing, literature distribution, and copying.

Coordinate promotions and view/release internet orders for ISRs when out.

Handle returns, credits, rebills, mis-ships, and manufacturer (e.g., Purina) returns.

Obtain manager approvals; create RAs and call tags; communicate with customers and manufacturers.

Assist Team Lead and Call Center Manager with sales reports, goal tracking, spiff tracking, and meeting coordination.

Order Management, Status Monitoring & Logistics Coordination

Monitor company-wide order “A” status throughout the day and notify ISRs.

Track ISR orders via carrier websites.

Coordinate with shipping and operations to resolve order issues.

Review orders, check expiration dates, and gather product information from the warehouse.

Perform other duties as assigned.

High School Diploma or equivalent (GED) required for full-time employees

Ability to read, write and speak English

Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals.

Basic computer skills, ability to operate a Windows-based computer and data entry

Ability to differentiate details related to product codes and descriptions (such as verifying a string of numbers)

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percentages.

Ability to work well with others and independently

Attention to detail to assure accuracy for presentation of material

Regular interaction with people

Daily deadlines may result in a fast pace of work and stress

Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail

Continuous use of a computer monitor requiring close vision

Ability to use a telephone – listening and speaking

Ability to work at a desk throughout the day

Ability to occasionally sort boxes of printed material weighing up to 35 pounds

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises
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Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.

Work is typically performed Monday through Friday in an office environment. Work will typically be performed Monday through Friday. Working more than 40 hours per workweek may be required.

We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary…