Student Conduct Coordinator

Student Conduct Coordinator

The Student Conduct Coordinator at Highlands College serves as the administrative owner of the student conduct review process. The Coordinator receives and logs reports, conducts initial assessment and triage, routes matters to the appropriate institutional process, coordinates Formal Conduct Reviews, maintains official records and timelines, and tracks outcomes through completion and closure. The role supports serious academic and non-academic conduct matters while preserving the appropriate separation of pastoral care, fact-finding, decision-making, appeals, and enforcement.

The Coordinator does not ordinarily serve as the pastoral caregiver, Lead Reviewer, or voting decision-maker in the same matter. Exceptional judgment, collaboration, organization, confidentiality, data accuracy, and detailed follow-through are essential to administering a fair, consistent, timely, and mission-aligned process.

Specific

Duties and Responsibilities:

• Intake, Initial Assessment, and Triage
• Formal Conduct Review Coordination
• Outcome Implementation, Accountability, and Case Closure
• Records, Data, Reporting, and Quality Improvement
• Collaboration, Training, and Process Administration

Other Duties:

• Provide administrative support as needed for seasonal projects and institutional priorities within Excellence in Education & Compliance and General Counsel.
• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Perform other related duties as assigned.

Leadership Requirements:

• Function as a direct report to the Vice President of Excellence in Education & Compliance and maintain regular, transparent communication regarding priorities, progress, risks, and decisions requiring direction.
• Lead the administrative execution of student conduct processes without serving as the default fact finder, pastoral caregiver, or voting decision-maker in the same matter.
• Coordinate cross-functional work with clarity, appropriate urgency, diplomacy, and accountability.
• Convey accurate information effectively while maintaining confidentiality, professionalism, and appropriate need-to-know boundaries.
• Demonstrate sound judgment when administering sensitive, emotionally complex, or high-stakes student matters.
• Balance speed with thoroughness and elevate concerns rather than allowing uncertainty, delay, or incomplete documentation to persist.
• Support leadership with reliable data, concise analysis, defensible documentation, and actionable recommendations.

Qualifications

Personal Characteristics:

• Demonstrates integrity, fairness, objectivity, emotional intelligence, and respect for the dignity of every person while upholding institutional standards.
• Remains calm, neutral, and professional under pressure and manages difficult conversations without becoming defensive, reactive, or prematurely conclusive.
• Exhibits exceptional organization, initiative, accountability, attention to detail, and follow-through across multiple cases and competing deadlines.
• Values collaboration, direct feedback, clear expectations, continuous improvement, and shared accountability.
• Exercises discretion and maintains appropriate professional boundaries in confidential and sensitive situations.

Essential Traits:

• Analytical and detail-oriented thinking; notices inconsistencies in statements, records, data, and timelines.
• Critical thinking and sound judgment; separates facts from assumptions and applies policy consistently without jumping to conclusions.
• Objectivity, professional integrity, and rigorous confidentiality.
• Clear, concise, structured written and verbal communication.
• Exceptional case management, prioritization, documentation, and deadline control.
• Collaborative problem-solving, adaptability, resilience, and reliable execution.

Abilities &

Skills:

• Professional written communication, formal notices, summaries, and leadership reporting.
• Intake, triage, routing, case administration, and process follow-through.
• Accurate documentation, evidence logging, records management, and confidentiality controls.
• Meeting coordination, project management, workflow design, and deadline tracking.
• Data analysis, dashboard development, trend identification, and presentation of findings.
• Neutral questioning, active listening, and identification of gaps or contradictions.
• Judgment, discretion, conflict screening, escalation, and risk-aware decision…