Receptionist; Part-time

Job Description:

Receptionist Our Vision

We develop the skill sets of marginalized people- giving them purpose, autonomy, and hope- leaving the world better than we found it.

Receptionist

Director of Human Resources

September 2026

Non-exempt, Part-time (20 hours a week)

(1st shift) 8 AM-12 PM; (2nd shift) 12 PM-4 PM

The Receptionist serves as the first point of contact for visitors, callers, staff, and people served by the organization. This position performs front-desk reception and clerical duties in a professional, courteous, and organized manner while supporting daily administrative operations. The Receptionist is responsible for greeting guests, answering and directing phone calls, responding to general inquiries, receiving and distributing mail and packages, maintaining a welcoming reception area, and assisting with office security and administrative tasks.

The position ensures that guests and visitors feel comfortable, valued, and appropriately directed while on the premises.

• Maintains a positive, professional, and welcoming environment that reflects the mission, values, and culture of WE Inc.
• Demonstrate sensitivity, patience, and respect when interacting with people served, employees, families, visitors, and community stakeholders.
• Adheres to all WE Inc. policies regarding confidentiality, privacy, safety, security, and professional conduct.
• Greet and welcome visitors, staff, and people served in a professional and courteous manner.
• Provide basic and accurate information in person and by phone or email.
• Direct visitors to the appropriate person, department, or office.
• Answer, screen, and forward incoming phone calls promptly and appropriately.
• Respond to routine questions and
  * escalate* concerns or complaints to the appropriate staff member.
• Update calendars, schedule meetings, and assist with front-desk correspondence as assigned.
• Receive, sort, and distribute letters, packages, deliveries, and other incoming materials.
• Maintain office security by following safety procedures, monitoring visitor access, maintaining logbooks, and issuing visitor badges as required.
• Monitor security cameras and promptly notify the security guard or management of suspicious activity or safety concerns.
• Help ensure that organizational rules, guidelines, and front-desk procedures are followed.
• Keep the reception area clean, organized, presentable, and stocked with necessary materials such as pens, forms, and brochures.
• Perform clerical duties, including filing, photocopying, transcribing, faxing, and other administrative support tasks.
• Perform other duties as assigned by the supervisor or management.

• Assist with data entry and maintaining electronic and paper records.
• Prepare sign-in sheets, visitor logs, and meeting room schedules.
• Monitor and replenish office supplies; notify management when inventory is low.
• Assist with outgoing mail, postage, and courier services.
• Support HR and program staff with administrative projects as assigned.

• Provide courteous assistance to program participants, families, vendors, and community partners.
• Assist with directing participants to classes, meetings, assessments, and program activities.
• Maintain a welcoming and professional environment for individuals with disabilities and other employment barriers.

• Conduct periodic walkthroughs of the lobby and public areas to ensure cleanliness and safety.
• Report facility maintenance concerns, safety hazards, or emergency situations promptly.
• Assist with emergency procedures, including visitor accountability during evacuations or severe weather events.

• Maintain and update reception-related databases, contact directories, and phone lists.
• Operate multi-line phone systems, copier/scanners, security systems, and visitor management systems.
• Assist visitors with completing electronic forms or basic technology needs.

• One year of experience working in a nonprofit, workforce development, human services, healthcare, educational environment or business setting.
• Experience interacting with individuals with disabilities and diverse populations preferred.

• Proficiency with Microsoft Outlook, Word, Excel, Teams, and Google Documents.
• Ability to learn and utilize agency software systems and visitor management tools.

• Strong attention to detail and…