Sr Director-Operations

Senior Director, Sales Operations – Enterprise & SLED

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

About The Role:

The Senior Director, Sales Operations – Enterprise & SLED is a strategic and execution-focused leader responsible for building and leading the operational foundation that enables Uniti Fiber's Enterprise and SLED sales organizations to scale efficiently and deliver a differentiated customer experience. Reporting to the President of Enterprise Sales, this leader will oversee data intelligence and analytics, order management, sales support, and the design of streamlined customer buying flows across both segments.

This role will be accountable for transforming data into actionable go-to-market insights, ensuring high-quality and compliant order execution, building a high-performing sales support function, and simplifying the customer journey from opportunity through order submission. The ideal candidate brings a blend of commercial acumen, operational rigor, analytical depth, and team-building capability, with the ability to work cross-functionally across Sales, Marketing, Product, Service Delivery, IT, Finance, and Legal.

What You'll Do:

• Strategic Operations Leadership
• Data Intelligence and Analytics
• Order Management, Order Entry, and Compliance
• Sales Support Team Development
• Customer Buying Flows and Experience Design
• Process Improvement and Cross-Functional Execution

Minimum Requirements:

• Bachelor's degree in business, analytics, operations, marketing, telecommunications, or related field required; advanced degree preferred.
• 10+ years of progressive leadership experience in sales operations, revenue operations, business operations, commercial operations, or related functions.
• 5+ years of experience leading managers and building teams in complex, cross-functional environments.
• Experience in telecommunications, fiber, broadband, technology, or enterprise services strongly preferred.
• Proven success building analytics-driven operating models and using data to influence go-to-market strategy.
• Strong experience with order management, sales process design, compliance, and operational governance.
• Demonstrated ability to stand up or transform sales support or commercial operations functions.
• Experience supporting public sector, government, education, or other SLED-related sales motions is strongly preferred.
• Experience designing customer journey improvements, buying flows, or process automation initiatives.
• Strong executive communication skills with the ability to influence across all levels of the organization.
• High proficiency with CRM, reporting, analytics, and workflow platforms; experience with order systems preferred.

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.