Operations Project Manager

Job Details

Job Location:

Central Alabama - Birmingham, AL 35209

Position Type:
Full Time

Job Shift: Day

Job Category:
Operations

Lead implementations and execute projects that drive continuous process improvements in partnership with Operations Leadership to support organizational growth. Identify and remove barriers, provide support throughout the project lifecycle, and ensure projects are completed on time. Manage plans, tasks, and resources, coordinate vendor relationships (including FIS), and oversee system communications and support tickets. Also manage Lobby Operations and control role-based system access to ensure efficiency and compliance.

• Lead and support projects, system conversions and implementations
• Facilitate role-based system access controls
• Responsible for Lobby Operations in all markets
• Work with Operations Leadership in driving efficiencies, including reviewing and optimizing processes
• Bank-wide policy coordinator

• Partner with Operations teams to implement projects, conversions and implementations.
• Collaborate with Operations Leadership to evaluate processes and procedures, identify opportunities for improvements/efficiencies and implement solutions.
• Serve as the coordinator for FIS and other operations vendor relationships. Manage system-related communications, support tickets and vendor meetings.
• Support all market lobbies by onboarding new associates, troubleshooting and resolving issues, coordinating recyclers, supplies and maintaining the Lobby Experience Manual.
• Administer role-based system access, onboard new systems, document access changes and conduct annual and semi-annual system access reviews.
• Compile operational reports as needed, including the FIS invoice analysis.
• Provide system access audit support and documentation.
• System Owner and Security Admin for operational systems. Perform system owner and system admin responsibilities including related reports.
• Owner of the Problem Resolution Oakworth Way process.
• Iron Mountain Coordinator. Owner of the system and process for off-site paper document retention.
• Organize the collection and review of all policies prior to the annual Board meeting.

• Four-year college degree and five plus years related experience and/or training preferred; or equivalent combination of education and experience preferred.
• Previous experience in professional client service is preferred.
• Demonstrates a high level of professionalism with confidential and sensitive information.
• Solid project management skills including attention to detail and highly organized.
• Ability to manage priorities and workflow with minimal guidance.
• Have excellent interpersonal skills, as well as written and verbal communication skills.