Process Improvement Consultant Senior - HR Strategy Planning and Business Optimization

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

• Consult with the Line of Business to evaluate and execute on complex operations or technology processes through the development of end‑to‑end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
• Conduct complex business diagnostics to identify, quantify and prioritize value‑creation projects.
• Cultivate and present business case, implementation deliverables, cost estimates, and cost‑benefit analysis to influence senior leadership on process improvement opportunities.
• Use a comprehensive view of organizational processes to facilitate the redesign of complex, cross‑functional projects.
• Develop end‑to‑end solutions that encompass all aspects a process may touch, including facets of operations and business systems.
• Lead efforts to improve quality and/or minimize process cost.
• Utilize data analysis and process modeling to craft appropriate solutions that meet business requirements.
• Execute findings by preparing and presenting optimization efforts to governance committees for approval.
• Assess risks associated with current and proposed processes against business objectives and ensure alignment with the bank’s and unit’s risk appetite and risk management framework.
• Consult business partners to ensure the introduction of new processes is smooth and effective, and sustains or improves quality of output.
• Mentor individuals and teams to build capabilities.
• Leverage strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

• Preferred
  
  Skills:
  
  Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments
• Competencies: Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Mgt, Organizational Savvy and Politics, Problem Solving, Project Management
• Work Experience: Roles at this level typically require a university / college degree, with 5+ years of industry‑relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education: Bachelor’s degree
• Certifications: None required
• Licenses: None required

Base Salary: $50,000.00 – $. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; 15 to 25 vacation days each year, depending on career level; and years of service

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line and your name, the job , and preferred method of contact in the body of the email. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.