Mobile Service Coordinator

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Birmingham, AL, US

30+ days ago Requisition

The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership.

• RO creation
• RO closeout
• Process payment
• Coordinate with Parts Department to ensure parts availability for repair
• Coordinate with Parts Department to add additional sales opportunity
• Ensure Mobile Service Unit is loaded with needed parts for repairs
• Add parts to the RO as required
• Ensure unused parts are accounted for and added back to inventory
• Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled
• Take incoming Mobile Service requests
• Determine scheduled day and time, maximizing route optimization
• Utilize Route Optimization to set Mobile Service appointments
• Dispatch appropriate Mobile Service Unit and Technician for requested repair
• Determine if repair request is within Mobile Service scope
• Customer Communication Prior to and During Repair
• Confirm customer appointment
• Communicate day of Mobile Service status
• Ensure customer satisfaction
• Partner with Fleet staff to solicit Fleet business
• Partner with dealership Marketing Department to promote

• Knowledge of Service Advisor functions
• Knowledge of dealership operations
• Customer focused
• Business acumen
• People leader
• Trustworthy
• Personable
• Good communicator
• Confident
• Decisive
• Organized
• Skilled in conflict management
• Dependable
• Adaptable
• Thorough