Relationship Manager

About the job

National Highways has an exciting opportunity for two Contract Relationship Managers to join the Operations Control Division. You will be responsible for owning the day-to-day relationship and contract management for operational technology (OT) suppliers supporting delivery of renewals and maintenance activity on the Strategic Road Network, acting as the primary point of contact and escalation route. Also, support stakeholder management across internal departments, ensuring OT supplier activities align with operational needs, safety and service priorities, and wider organisational objectives for the network.

These positions will be based from any of our UK offices with a balance of remote and office-based work.

• Lead contract management activities on behalf of the OT Asset Improvement Team Leader across the contract lifecycle, ensuring supplier compliance with contractual terms, policies, and government-owned company governance requirements.
• Plan, chair, and minute monthly supplier governance meetings, driving clear actions, decisions, risks/issues management, and forward delivery plans aligned to programme milestones.
• Monitor and manage contractual KPIs and service performance, producing regular performance reporting, trend analysis, and improvement plans; trigger remedies or performance management mechanisms where applicable such as service credits.
• Coordinate with the Demand Management function to understand future demand signals and translate these into supplier forecasts, capacity planning, manufacturing lead-times, and delivery readiness.
• Drive continuous improvement and supplier development, agreeing improvement initiatives, tracking benefits, and ensuring lessons learned feed into service delivery and future procurement strategy.

• Contract and supplier management experience in a regulated/public sector or complex infrastructure environment.
• Proven delivery of supplier performance management using KPIs, governance, and corrective action plans.
• Experience aligning demand forecasts with supplier capacity, manufacturing lead times, delivery plans and financial budgets.
• Understanding of Operational Technology scheme delivery considerations i.e. service continuity, safety, change control (desirable).
• Confident drafting variations and formal supplier communications; strong written communication and attention to detail.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.