Director – Franchise Operations

Responsibilities

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

• Bachelor’s degree preferred or 5–7 years equivalent business experience
• 5–7+ years of multi‑unit operations or General Manager experience
• Strong financial acumen and KPI analysis skills
• Proven leadership and relationship‑building abilities
• Advanced communication skills (written and verbal)
• Strong Microsoft Office skills (Excel proficiency preferred)
• Passion for fitness and alignment with the UFC GYM brand

Demonstrates strong financial acumen and KPI analysis skills to drive business development and operational excellence across multiple franchise locations. Proven ability to lead teams, build relationships, and enhance performance through effective communication and coaching.