Project Manager I

Summary

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. It manages the deployment of Momentum hosted VoIP, High-Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutions. The individual in this role is primarily responsible for processing a customer order from time of signature to Retail Support Handoff.

The full implementation process will be managed on a per customer basis by the Project Manager in this role. This position will be based out of Momentum's Birmingham, AL office.

• Successfully guide and manage orders throughout the implementation process, including order accuracy verification, order entry, feature customization, device provisioning, and coordinating all necessary department schedules per order (Fulfillment, Sales, Billing, Software Engineering and/or vendors). Facilitate and monitor provisioning (rejections, letters of authorization, pending orders, local service freezes, etc.).
• Manage the entire project and oversee the date/time of port to ensure a successful transition and perform any cleanup or follow‑up activities (changes, internal cases, etc.) upon request of customer or implementation/sales engineer.
• Conduct customer interactions to set implementation expectations, review order accuracy, coordinate times and dates, vendors, post implementation review, and post order support prior to Retail Support Handoff.
• Update documentation and process project tracking in various internal systems (Salesforce, order tracking system, Reseller Portal) accurately and timely, tracking and monitoring the process through Retail Support Handoff.
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Establish and maintain strong relationships with clients, ensuring their expectations are met and exceeded.
• Collaborate with cross‑functional teams, including sales, engineering, and support, to align project objectives and deliverables.
• Conduct regular meetings and communication sessions to provide updates, gather feedback, and address client concerns.
• Provide guidance and support to clients during the deployment of UCaaS solutions.

Employees may be assigned as the project manager over a single project or multiple projects ranging in complexity based on business and technical factors.

• A four‑year undergraduate degree is required. Business, Sales, or Marketing preferred.
• Two years’ practical work experience or education in telecommunications or project management field.

• Strong verbal and written communication skills.
• Demonstrate analytical capabilities with attention to detail.
• Proficient in MS Excel, MS Word, and MS PowerPoint.
• Team player able to handle ambiguity, anticipate and react to changes quickly in a fast‑paced environment.
• Demonstrate complex problem‑solving abilities.
• Demonstrate exceptional customer soft skills.
• Strong work ethic.
• Available for after‑hours and on‑call support.
• Leadership skills such as self‑management, willingness to manage customer escalations, providing direction to team members, communicating with management, volunteering for special projects and advanced tasks, reliability and dependability.