Benefits Specialist

The Benefits Specialist is responsible for administering and supporting Mission Pet Health’s benefit programs, ensuring teammates receive accurate, timely, and knowledgeable assistance regarding their benefits. This role serves as a key point of contact for teammates, HR leadership, benefits providers, and insurance carriers while helping ensure programs are administered in compliance with applicable laws and company policies.

This role can work in a hybrid arrangement with proximity to our Birmingham, AL or Southfield, MI Home Office locations.

• Administer Mission Pet Health’s teammate benefit programs, including medical, dental, vision, life insurance, disability, retirement, and other company sponsored benefits.
• Manage teammate enrollments, changes, qualifying life events, and benefit terminations.
• Serve as the primary point of contact for teammate questions regarding benefits, eligibility, coverage, claims, and deductions.
• Coordinate with insurance carriers, benefit brokers, third‑party administrators, and other vendors to resolve teammate issues.
• Maintain accurate benefit records and ensure teammate information is current in the HRIS and benefit administration systems.
• Conduct benefits orientations and support annual open enrollment activities.
• Prepare and distribute benefits communications, educational materials, and enrollment information to teammates across the organization.
• Review benefit deductions and payroll‑related information for accuracy and help resolve any discrepancies.
• Monitor eligibility and ensure benefits are administered in accordance with plan documents and company policies.
• Support required benefits reporting, audits, and compliance activities, including applicable federal and state requirements.
• Maintain confidentiality of teammate benefits and personal information.
• Research benefits‑related questions and recommend solutions to teammates and HR leadership.

• Bachelor’s degree in Human Resources, Business Administration, or a related field, preferred
• 2-4 years of experience in benefits administration, human resources, payroll, or a related field
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage sensitive and confidential information professionally
• Strong problem‑solving and customer service skills
• Experience supporting multi‑state benefit and leave programs preferred
• Proficiency in Microsoft Office Suite
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Work hybrid arrangement in either Birmingham, Alabama or Southfield, Michigan

• Leads with respect, integrity, and accountability
• Treats others with empathy and respect
• Exemplifies and role models behavior aligned with WAG values
• Collaborates with the team to focus on solutions
• Finds a way to say yes

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note:

Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount…