Senior Product Manager; Sustainment

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Headquartered in Birmingham, Alabama, Moultrie ( ) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

We are guided by the following principles: Customer Obsession.;
Excellence is the Standard.;
Bias for Action.;
Act Boldly.;
Deliver Results.;
Hire and Develop the Best.;
Be Curious and Learn.;
Win as a Team

Moultrie is looking to add a Senior Product Manager, Camera Retention and Lifecycle to its team. This role owns retention and fleet health for every Moultrie camera after it ships — every generation already in customers' hands. New Product Development owns what's next; you own what's out there now. For firmware, you own release prioritization end to end: the timing of releases by model and what ships in each one.

For aging generations, you own the outcomes: if a defect is hurting customers, you drive the fix; if a component is dying, you drive the plan before it stops production; if a generation nears end-of-life, you decide how those customers stay on the Moultrie platform.

This is senior-level scope. You don't own one product — you own the lifecycle strategy for every camera generation we've ever shipped. You develop the strategy for this portfolio; you don't wait for someone to hand it to you. As a  high confidence, low ego  team player, you will work cross-functionally with Engineering, Customer Success, Operations, and Marketing to protect the trust hunters put in gear they already own — and to keep field issues from turning into warranty costs, returns, and lost customers.

Own the shipped camera fleet

• Own the sustainment roadmap across shipped camera generations — fixes, improvements, and compatibility updates, ranked by customer impact and business risk
• Own FW release prioritization across the fleet — both when each model gets a release and what ships in it — so the right features and bug fixes reach customers when it matters for fleet health and CLTV
• Prioritize customer-reported defects and field issues across the active fleet, from first report to shipped fix; work with Engineering to scope fixes and with Customer Success on customer communication
• Analyze field data, warranty claims, and support trends to catch emerging issues before they spread

Shape strategy and lifecycle plans

• Develop the sustainment strategy for the shipped camera fleet; assist in developing the strategy for the broader camera line
• Strategically plan the lifecycle of every camera generation — including how and when to EOL
• Own EOL planning and communication for aging generations; coordinate with Customer Success and Marketing on transition plans that keep long-time customers on the Moultrie platform
• Track competitive moves that touch the installed base — price drops, trade-in offers, and how competitors handle their own aging products — and keep a point of view on the rationale
• Feed lessons from the field back to New Product Development so the next generation doesn't repeat the last one's mistakes

Protect production and compatibility

• Partner with Engineering and Operations to identify parts nearing end-of-life; drive re-qualification or redesign before a dying part stops production or strands field support
• Partner with Compliance on certification renewals and regulatory requirements (FCC, IC, CE) for products still in market, if necessary

Communicate and enable

• Repr…