Project Manager, Client Relationship Management, CRM Systems & Management

Agency:

Omnicom Precision Marketing

Job Function:

Projects and Performance Improvement

Job Subfunction:

Project and Program Management

Job Description:

MRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform expertise, journey management, and first‑party data capabilities with creative excellence and performance capabilities, enabling Omnicom to deliver intelligent activation across the full funnel with data‑driven decisioning at scale to help clients move faster and deliver more connected customer experiences.
MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM’s specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market. For more information, please visit

Responsibilities:
Manage projects with cross‑functional teams including:
Creative, Technology, QA, User Experience/Information Architecture, Production, and Performance & Analytics
Responsible for project managing multiple medium size, medium‑complexity, launches/programs simultaneously in a deadline‑driven environment.
Manage effective meetings with clients, senior personnel and team members, providing accurate information, concise deliverables and clear expectations.
Develop/ manage project scope documents, related schedules/project plans, project resource requirements and staffing assignments.
Collaborate effectively with cross‑functional team members, agency partners and vendors.
Coach and mentor other team members; specifically Associate Project Managers.
Leverage strong verbal and written communication skills to further develop the relationship between the client, agency, and team.

Qualifications:

Solid ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each.
Strong interpersonal skills demonstrated with clients, agency teams and individuals.
Problem/solution thinker with a strong ability to collaborate, persuade and negotiate toward solutions.
Displays resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
Strong communication skills - written, verbal, text, etc.
Developed project management skills and experience including:
Schedule development, management, monitoring and oversight
Resource management and forecasting
Task and delivery management
Risk identification and management
Issue identification and management

Education & Experience Requirements :
Bachelor’s degree or equivalent, relevant experience desired.
2-5 years of project management experience in one or more of the following fields: operations, digital technology or web development firm, IT consulting firm or strategy consulting firm.
Experience in an agency environment, or equivalent client‑side experience.
Solid knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting).
Intermediate skills in MS Office including:
Word, Excel, and PowerPoint.
Intermediate skills in MS Project or other project plan software (i.e. Smartsheet).
Awareness of production tools and proprietary software (Egnyte, JIRA, Outlook).
Familiarity with content management systems (i.e. CMS).

About MRM:

MRM creatively engineers total human experiences. Through purposeful, dynamic intersections between business leadership, strategy, creative, technology and data sciences, MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity - all to the service of helping businesses grow meaningful relationships with people. MRM has 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific.

At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We’re committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect…