Senior Operations Support

SUMMARY

Under limited supervision, the Senior Operations Support position represents the company by providing support for the company operating systems and business systems. Additionally, this role helps to drive operational improvement by creating a bridge between more than 500 branch locations and the numerous corporate departments.

• Utilizes knowledge of the company’s business to effectively conduct research as needed for special projects.
• Manages data requests, analyzes results and presents findings to leadership.
• Travels to branches to assist in training processes and systems as needed.
• Assists with the design, testing, and implementation of new systems.
• Tracks, monitors, and guides progress of projects and action items to ensure they remain on course.
• Assists field management with training and support activities related to all areas of branch operations.
• Builds sustainable relationships and trust with employees throughout the organization through open and interactive communication.
• Provides leadership and mentoring to the broader administrative team in a way that drives excellence, team efficiency and a close community relationship.
• Prepares regular reports, summaries, presentations, and miscellaneous administrative functions as needed.
• May act as a lead to lower-level employees.
• Performs other duties as assigned.

Typically requires a bachelor's degree in Operations Management, Information Systems, Communications, or related field and five (5) or more years of experience or an equivalent combination.

• Ability to conduct oneself with integrity and follow through with promises.
• Delivers results at a planned time.
• Demonstrates initiative to step up and put in extra effort.
• Able to express value for the opinions of others and encourage collaboration.
• Demonstrates planning and organization skills.
• Ability to create and work within a structure that defines, documents, and reports on the progress of a project.
• Ability to create and work within a structure that defines, documents, and reports on the progress of a project.
• Ability to speak with a group or individual with ease and clarity.
• Capability to produce written documents that are complete and concise.
• Proficient in Microsoft Office.

None required.

None required.

No Supervisory Responsibility

No

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.