Client Success Coordinator

Apply for the Client Success Coordinator role at Tsela Scientific Laboratories.

Location:

Birmingham, Alabama

Tsela Scientific Laboratories is seeking a reliable, detail-oriented Client Success Coordinator to support our clinical laboratory operations. This role serves as a key liaison between our clients, field representatives, and internal teams, ensuring timely communication, accurate information flow, and consistent follow-through. The ideal candidate is organized, responsive, and comfortable managing a high volume of client interactions in a fast‑paced environment.

• Serve as a primary point of contact for client inquiries by phone and email, providing timely and accurate assistance.
• Support field representatives by researching and resolving client‑related questions or issues.
• Submit client supply requests through internal systems and monitor fulfillment status.
• Communicate daily laboratory issues, recollection needs, result delays, and resolution updates to clients and internal stakeholders.
• Upload and distribute monthly account reports.
• Enter new client onboarding forms, send client portal invitations, and maintain organized client records.
• Assist with client portal training, helping users navigate and utilize systems effectively.
• Document all client interactions and actions taken in accordance with internal policies.
• Collaborate with internal teams to enhance communication workflows and overall client satisfaction.

• High school diploma or equivalent (GED).
• 2 years experience in client relations, administrative support, or laboratory/healthcare services preferred.

• Strong verbal and written communication skills with a professional and friendly demeanor.
• Excellent attention to detail, organization, and follow‑through.
• Ability to manage multiple priorities while maintaining accuracy and responsiveness.
• Comfortable using computers, email, spreadsheets, and web‑based systems (training provided).
• Commitment to protecting confidentiality and handling PHI appropriately in compliance with HIPAA.

• Work performed in a professional office and clinical laboratory support environment.
• Extensive use of computers, phones, and virtual meeting platforms.
• May require occasional lifting or carrying of materials up to 20 lbs (e.g., marketing or training materials).
• Involves extended periods of sitting, standing, walking, and repetitive hand motions.
• Work environment has low to moderate noise levels.

All full-time members of the Tsela team receive access to a comprehensive benefits package on the first of the month following their date of hire, including medical, dental, vision, life, disability, and other supplemental benefit options.

• Entry level

• Full-time

• Administrative

• Medical and Diagnostic Laboratories