Guest Services Associate; Temporary Position Job Birmingham area,Alabama USA,Customer Service/HelpDesk

Position: Guest Services Associate (Temporary Position)

Job Overview

Guest Services Associate (Temporary Position) Job

Position Type:
Support Staff
Date Posted: 4/23/2026
Location:

Legacy Arena
Closing Date: 05/08/2026

Primary Function

A Guest Services Associate ensures a welcoming, organized, and enjoyable experience for all guests attending Legacy Arena events. This role includes supporting box office operations, assisting with seating and directions, and providing high-level service to VIPs, suite guests, and special visitors.

Pay Grade: $16.50 per hour

FLSA Status: Non-Exempt

Terms of Employment: Temporary Work - Must be at least 16 years of age.

Educational Level: High School or College Student

Certification/License

Required:

None

Key Responsibilities

Greet guests warmly and provide directions to seating areas, restrooms, concessions, and exits.
Scan and verify tickets, assist with seating, and manage crowd flow in assigned sections.
Support box office operations, including ticket sales, will call, and resolving ticketing issues.
Assist VIPs, suite holders, and special guests with entry, seating, and personalized service.
Monitor guest areas to ensure safety, cleanliness, and adherence to venue policies.
Respond to guest questions, concerns, or issues in a professional and timely manner.
Provide support during emergencies by following venue procedures and guiding guests safely.
Collaborate with event staff and security to maintain a smooth and organized environment.

Hospitality & Suite Support

Welcome guests to premium seating areas and hospitality suites.
Check credentials and ensure proper access to restricted areas.
Assist with guest needs in suites, including directions, basic service support, and coordination with catering staff.
Maintain a clean, organized, and professional appearance in VIP areas.

Skills & Qualifications

Strong customer service and communication skills.
Professional, friendly, and approachable demeanor.
Ability to remain calm and helpful in high-traffic, fast-paced environments.
Problem‑solving skills and attention to detail.
Team‑oriented with the ability to follow directions and venue procedures.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.

Preferred (Optional)

Previous experience in customer service, hospitality, or event staffing.
Experience handling ticketing systems or guest relations.
Experience working with VIP or high-profile guests.

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