Service Center Representative – PART TIME

As a PART‑TIME Service Center Representative (Biometrics (Fingerprinting) Technician) you will support the mission of a government program located in your state. This position works as part of a dynamic team of professionals assisting the United States Citizenship and Immigration Service (USCIS) Application Support Center (ASC) operations.

This is a regular Part‑Time position that may be scheduled for up to 30 hours per week. PART‑TIME employees are expected to be available all five days, Monday through Friday, from 7:45 am to 4:15 pm for scheduling and/or substitute coverage as needed at the site. All efforts are made to notify PART‑TIME personnel in advance of the site on‑call needs; however, occasionally employees are notified the night before or the day of need.

Interested candidates must meet this availability. In this position, a minimum number of hours are not guaranteed, so a steady income stream cannot be guaranteed.

• Complete biometrics registration—fingerprints, photographs, signatures—for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front‑line customer service as representatives of Hei Tech Services, our partner Amentum, and on behalf of the United States Government.
• Work with the public, display a cheerful and inviting demeanor, manage applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

• Must be able to obtain and maintain a government‑issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high‑paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and certification within 60 days.
• High School Diploma or equivalent.
• Demonstrated experience in customer service.
• Ability to speak a foreign language (desired).
• Must be U.S. Citizen and able to obtain a government clearance.

Schedule up to 30 hours per week; no guaranteed minimum hours.

Hei Tech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at

Hei Tech Services may utilize technology‑assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.