Client Service Representative

Veterinary Client Service Representative | Birmingham, AL

Full-Time | Hours vary 7:00 AM – 8:00 PM; alternating weekends

Compensation: $16 – $18/hr, based on experience

• Uniform Allowance
• Paid Time Off
• Holiday Pay
• Employee Referral Program
• Employee Pet Discount
• 401(k) & Employer Matching
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• And more!

• Provides excellent and expeditious client experience; greets clients, responds to questions, processes incoming and outgoing pets, and handles payments.
• Answers phone calls, screening for service needs and scheduling appointments.
• Handles incoming and outgoing mail and e‑mail.
• Monitors client waiting area to ensure cleanliness; documents and maintains client information and service data within operations software; escalates complex matters to senior staff.
• Reliable self‑starter with ability to multi‑task and prioritize.
• Maintains regular attendance and timeliness.
• Works well with all team members and supports the hospital, doctors, and practice philosophy.

1‑2 years of client service experience in a veterinary, medical, or clinical setting preferred.

Fluent English speaking and reading required; fluency in multiple languages a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time;

will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.