Customer Experience Representative
Listed on 2026-06-15
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
WHY JOIN TEAM WAYNES?
At Waynes, we don’t just control pests and care for lawns — we lead with purpose, integrity, and a passion for excellence. With branches across Alabama, Mississippi, Florida, and Tennessee, we’re proud to be a trusted name in modern pest control and lawn care.
We live our values every day:
Integrity, Courage, Perseverance, and Character
. We believe when our team members feel valued and fulfilled, they deliver truly exceptional service — and that’s what we’re all about.
We’re not only raising the bar in our industry — we’re redefining what service excellence looks like across the board.
Waynes is proud to be part of the Anticimex Group
, a global leader with over 8,000 employees in 19 countries. That means our team benefits from the strength of a global company while maintaining a close-knit, local feel.
Are you a great communicator who thrives in a fast-paced environment? Do you enjoy problem-solving and helping others? If so, you could be the perfect addition to our Customer Experience Team!
What You’ll Do:- Deliver outstanding customer service that reflects our core values
- Answer inbound calls with professionalism and empathy
- Help customers with billing questions, seasonal concerns, scheduling, and more
- Act as a key liaison between customers and our Service Professionals
- Schedule pest, lawn, and termite services with accuracy and care
- Collaborate with Sales Professionals and support sales initiatives
- Participate in collection efforts as needed
- Maintain a consistent presence in the office and attend regular team meetings
- Take on additional duties as assigned
- High school diploma or GED
- Strong communication skills and a customer-first mindset
- Ability to multitask using phones, computers, and related technology
- Reliable, positive attitude and a willingness to grow
- Medical, Dental, and Vision
- 401k with company match
- A supportive, growth-oriented team culture
- A mission-driven workplace that truly values “Every little thing”
- Opportunities to advance and build a meaningful career
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