Client Relations Representative; On-Site

Client Relations Representative (On-Site)

Part Time, Birmingham, AL, US

Posted 30+ days ago. Requisition

Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence, new client implementations and at times, being the main point of contact for existing and new clients/services, processing of payments, and providing follow-up for Clients and Supervisors.

• Inbound/outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems.
• Work in conjunction with other departments for training, data entry, taxpayer support and communications.
• Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government.
• Responsible for providing monthly (or as requested) reports to the Accounting Department.
• Responsible for daily, weekly, and monthly distribution of recon reports.
• Assist with research for client requests.
• Assist staff in research, resolve and record problems.
• Always ensure quality customer support for Avenu clients (and taxpayers) through email and phone system.
• Perform other duties as assigned.

• Customer service experience preferred.
• Experience with business bank reconciliation preferred.

• Must be proficient with Microsoft Office including Excel and Word.
• To perform this job successfully, an individual must be able to prioritize work activities.
• Must be able to speak effectively with customers or employees of organization.

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer.

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.