Service Advisor - EPG

Position Summary

The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

• Handle incoming phone calls to the branch
• Produce quotations and estimates
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Assign jobs to Shop Technicians & Dispatch Field Service Technicians
• Open and properly segment Work Orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain Purchase Orders from customers as required
• Responsible for charging his/her time to work orders

High school diploma or the equivalent required.

• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft Share Point
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills

• Microsoft Word and Excel
  -basic and intermediate

Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

• Speaking
• Listening
• Writing
• Grasping
• Stooping
• Kneeling
• Climbing
• Lifting up to 75 lbs.
• Crawling under equipment

• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.