Government Travel Consultant

Job Description:

• Responsible for all aspects of travel management for government clients
• Converse with customers through multiple communication channels
• Book and issue domestic and complex international airline itineraries
• Make hotel reservations and car and train reservations through a GDS system
• Answer calls and emails promptly from clients requesting new travel arrangements or changes
• Utilize Sabre to book and issue reservations accurately and efficiently
• Maintain sufficient account knowledge to assist clients without delay
• Check queues daily to ensure accuracy and that all issued tickets are complete
• Provide travel expertise to clients
• Send quotes for international travel
• Meet KPIs as outlined by management
• Communicate effectively with airlines on flight changes, seating, and upgrades
• Follow ADTRAV policies, procedures, and approved workflows

• High school diploma or equivalent required
• At least 2 years of experience booking domestic and international travel; complex international a plus
• Experience booking travel for government clients required
• Experience using a GDS System;
  Sabre required, Amadeus a plus
• Highly knowledgeable of city, airline, hotel, and car rental codes
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
• Strong computer and typing skills
• Ability to consistently deliver excellent customer service
• Experience with Microsoft Office suite (Outlook, Word, Excel)
• Excellent English written and verbal communication skills
• Strong attention to detail with emphasis on accuracy and quality
• Highly self-motivated and able to manage multiple priorities simultaneously

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Accounts
• 401(k)
• Paid Time Off (PTO)