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Resolutions Specialist
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-06-20
Listing for:
AutoTec
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
- Educate customers on buyer protection coverage/arbitration policies, limitations, and review process
- Receive e-mail notification of claim, gather information from parties involved via phone and e-mail to support claim resolution
- Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case
- Serve as mediator for successful resolution of claim working between buyer and seller;
Explain findings and determine outcome according to client policy - Perform all manner of research to support decision – work effectively with state agencies and vendors;
Keep claimant apprised of progress - Demonstrate a clear understanding of company policies and practices
- Investigate/research issues ranging from vehicles to mobile phones and electronic equipment
- Communicate effectively and confidently with stakeholders (clients, buyers, sellers, agencies, attorneys)
- Understand and apply client policies and exercise judgement
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