Resolutions Specialist

Resolutions Specialist# Resolutions Specialist Hot Job Headquarters - Birmingham, AL 35209## Overview Salary Range $21.64 Hourly## Description
• Educate customers on buyer protection coverage/arbitration policies, limitations, and review process  
• Receive e-mail notification of claim, gather information from parties involved via phone and e-mail to support claim resolution  
• Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case  
• Serve as mediator for successful resolution of claim working between buyer and seller;
Explain findings and determine outcome according to client policy  
• Perform all manner of research to support decision – work effectively with state agencies and vendors;
Keep claimant apprised of progress  
• Demonstrate a clear understanding of company policies and practices  
• Investigate/research issues ranging from vehicles to mobile phones and electronic equipment  
• Communicate effectively and confidently with stakeholders (clients, buyers, sellers, agencies, attorneys)   
• Understand and apply client policies and exercise judgement## Qualifications Requirements      Associate or bachelor’s degree preferred; experience may be considered in lieu of degree.
Financial acumen, basic math skills, claim calculations.
Ability to work independently and in a team-oriented, collaborative environment.
Excellent communication skills - oral and written as well as interpersonal.
Able to be self-motivated.
Able to prioritize, multitask, and handle shifting priorities.
Pluses      Exposure to claims, insurance, automotive, or other vehicle industry      Call center or customer service center experience      Previous experience with customer databases
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