Customer Service Representative; Birmingham, AL

As a Customer Service Representative, you will serve as contact for customer inquiries and order placement via email, phone or fax. Additionally, you will process orders in accordance with established procedures.

The Customer Service Representative will provide reports in support of Synovis MCA Sales Team while demonstrating core values in daily interactions with customers, vendors and coworkers. This is a full-time onsite position where the candidate would be required to report to the Birmingham, AL office.

Hours:

Monday‑Friday 8am‑5pm.

• Process and key customer orders using QAD ERP system. Resolve pricing and vendor corrections promptly to facilitate same day shipments.
• Assist with customer and field sales representative questions and issues such as product availability, delivery status and pricing via phone or email.
• Maintain records of product sales and prepare daily sales reports for management review as requested.
• Serve as main Customer Service contact for special pricing agreements.
• Assist Customer Service Supervisor in tracking and shipping backorders as products become available. Update open order reports as needed.
• Process customer returns.
• Assist other departments such as Credit and Collections and Purchasing to meet customer product needs and order fulfillment.

• High school diploma required.
• Preferred 3‑4 years experience in customer service.
• Must be able to operate a personal computer and appropriate software packages.
• Strong communication skills.
• Proficient interpersonal and organizational skills.
• Able to work independently and be proactive.

Pay Range: $43,200‑$59,400 annually.

Baxter offers comprehensive compensation and benefits packages including medical and dental coverage starting day one, life insurance, accident, short‑term and long‑term disability, business travel accident insurance, Employee Stock Purchase Plan, 401(k) with matching, Flexible Spending Accounts, educational assistance, paid holidays, paid time off, family medical leave, paid parental leave, commuting benefits, Employee Discount Program, Employee Assistance Program and childcare benefits.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please let us know.

Baxter has discovered incidents of employment scams. Please review our Recruitment Fraud Notice to protect yourself.