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Help Desk Lead - Service Operations & SLA Champion
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-07-10
Listing for:
Imaging Business Machines, LLC.
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Imaging Business Machines, LLC. is looking for a Help Desk Manager to lead ibml’s Help Desk operations and drive timely, professional support for customers and internal teams.
This on-site role reports to the VP of Service Operations and focuses on ticket management, escalation handling, and continuous process improvement. You will oversee staffing, performance metrics, and cross-functional collaboration with Field Service, Software Support, Engineering, Sales, and Customer Success to ensure
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