Client Support Specialist

Turn customer experience into career momentum
Alloy Talent Co. is a Birmingham-based team focused on developing motivated people through hands-on training, mentorship, and performance-driven growth. Our culture is built around accountability, encouragement, and creating clear opportunities for team members to strengthen their skills and advance over time.

We are hiring a Client Support Specialist to guide prospective and current customers through in-person conversations, provide accurate product and service information, resolve questions, and help create a positive experience from initial contact through follow-up. This opportunity is designed for candidates with previous experience in sales, customer service, hospitality, retail, or another customer-facing environment.

Team members entering this position receive practical training and ongoing coaching, along with an accelerated path toward greater responsibility based on performance.

What you’ll do

• Serve as a primary point of contact for prospective and current customers
• Connect with customers through professional face-to-face conversations
• Learn about customer needs and recommend appropriate products or services
• Explain available options clearly and answer questions accurately
• Address customer concerns and help resolve issues promptly
• Manage follow-up communication throughout the customer experience
• Maintain organized records of customer interactions and next steps
• Work toward individual and team performance goals
• Support newer team members by modeling strong customer communication
• Participate in ongoing sales, client relations, and leadership development
• Collaborate with teammates to improve customer satisfaction and results
• Represent the company and its clients with professionalism and integrity

What we’re looking for

• Previous experience in sales, retail, hospitality, customer service, or another customer-facing role
• Strong communication and relationship-building skills
• Confidence guiding conversations and recommending solutions
• Ability to listen carefully and respond to customer needs
• A professional, dependable, and customer-focused approach
• Strong problem-solving skills and attention to detail
• Initiative and comfort taking ownership of customer follow-up
• Coachability and openness to ongoing feedback
• Ability to stay organized in a fast-paced environment
• Interest in leadership and continued professional growth
• Availability to work full-time in Birmingham, Alabama

What you’ll gain

• Advanced hands-on training in sales and client relationship management
• Weekly pay with performance-based earning opportunities
• Coaching and mentorship from experienced leaders
• An accelerated path toward leadership responsibilities
• Experience supporting customers throughout the full sales journey
• Continued development in communication, problem-solving, and team leadership
• All-expenses-paid team vacations for qualifying top performers
• Recognition for strong performance, consistency, and customer care
• A collaborative team environment focused on development and results

Our interview process
Our hiring experience is designed to help both sides determine whether the opportunity is a strong fit. Most candidates complete the process within 3 to 5 business days.

Take the next step in your growth
This position is a strong fit for someone ready to build on previous customer-facing experience, take greater ownership, and move toward leadership. Apply today to continue building your career with Alloy Talent Co.!