Client Support Specialist

Overview

Turn customer experience into career momentum. Alloy Talent Co. is a Birmingham‑based team focused on developing motivated people through hands‑on training, mentorship, and performance‑driven growth. Our culture is built around accountability, encouragement, and clear opportunities for team members to strengthen their skills and advance. We are hiring a Client Support Specialist to guide prospective and current customers through in‑person conversations, provide accurate product and service information, resolve questions, and help create a positive experience from initial contact through follow‑up.

This opportunity is designed for candidates with previous experience in sales, customer service, hospitality, retail, or another customer‑facing environment. Team members entering this position receive practical training and ongoing coaching, along with an accelerated path toward greater responsibility based on performance.

• Serve as a primary point of contact for prospective and current customers
• Connect with customers through professional face‑to‑face conversations
• Learn about customer needs and recommend appropriate products or services
• Explain available options clearly and answer questions accurately
• Address customer concerns and help resolve issues promptly
• Manage follow‑up communication throughout the customer experience
• Maintain organized records of customer interactions and next steps
• Work toward individual and team performance goals
• Support newer team members by modeling strong customer communication
• Participate in ongoing sales, client relations, and leadership development
• Collaborate with teammates to improve customer satisfaction and results
• Represent the company and its clients with professionalism and integrity

• Previous experience in sales, retail, hospitality, customer service, or another customer‑facing role
• Strong communication and relationship‑building skills
• Confidence guiding conversations and recommending solutions
• Ability to listen carefully and respond to customer needs
• A professional, dependable, and customer‑focused approach
• Strong problem‑solving skills and attention to detail
• Initiative and comfort taking ownership of customer follow‑up
• Coachability and openness to ongoing feedback
• Ability to stay organized in a fast‑paced environment
• Interest in leadership and continued professional growth
• Availability to work full‑time in Birmingham, Alabama

• Advanced hands‑on training in sales and client relationship management
• Weekly pay with performance‑based earning opportunities
• Coaching and mentorship from experienced leaders
• An accelerated path toward leadership responsibilities
• Experience supporting customers throughout the full sales journey
• Continued development in communication, problem‑solving, and team leadership
• Collaboration in a team environment focused on development and results
• Recognition for strong performance, consistency, and customer care