More jobs:
Customer Service Representative
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-07-27
Listing for:
TEKsystems
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Job Description
Serve as the primary point of contact for owner inquiries via phone, email, and digital channels. Research and resolve a wide range of inquiries including:
- Ownership and title questions
- Revenue and payment inquiries
- Tax documentation (1099s, W-9s)
- Property and well-related issues
- Accurately document all interactions within the case management system, ensuring full visibility and traceability
- Proactively follow up on open or unresolved cases to ensure timely resolution
- Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues
- Identify and escape systemic issues, recurring inquiries, and process breakdowns
- Contribute to improving service delivery by providing insight into call drivers, trends, and owner pain points
- Maintain a high standard of professionalism, empathy, and accuracy in all owner interactions
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