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Customer Service Lead - Airport Operations
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-07-27
Listing for:
Southwest Airlines
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Southwest Airlines is seeking a Supervisor Customer Service at Birmingham, AL to lead and develop Customer Service Agents, Operations Agents, and Skycaps while ensuring on-time performance and safe operations. You will monitor scheduling, training, and daily reports, and coordinate with other airport teams to deliver friendly, reliable service.
The role emphasizes leadership, problem solving, and a strong focus on customer care.
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