VacancyTitle: Resident Services Associate

Role Overview

A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the Grainger standard.

• Deliver Grainger customer service strategy and deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote Grainger and build good relationships with external partners

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.