Blood Drive Ambassador: Elevate Donor Experience

The purpose of the Blood Donor Ambassador is to provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.

Responsibilities:

• Provide excellent customer service to enhance the blood donor experience, executing donor temperature screening on potential donors prior to their entry into the blood drive.
• Support Red Cross staff by being helpful, flexible, and patient
• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow and direct donors to tablet registration
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
• Check if donor was provided post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Qualifications:

• Willingness to comply with Red Cross COVID-19 policies.
• Must be 16 years of age or older
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position:
  Donor Check-in, Donor
• Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers
• Ability to understand and explain Right Type Mix to donors
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture