Service Operator
Job in
Birmingham, Jefferson County, Alabama, 35203, USA
Listed on 2026-08-04
Listing for:
Carmax
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Respond promptly and professionally to all incoming service calls and customer inquiries;
Assist Service Consultants and Customer Advisors with customer interactions to ensure seamless service experiences;
Schedule service appointments and route calls/inquiries accurately;
Send timely written messages to appropriate team members for follow-up;
Manage repair requests by coordinating appointments and performing reminder calls; contact customers when special-order parts arrive
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