Customer Service Representative

About Us

MG Automation & Controls, your complete source for automation and controls products in the south since 1947, is reliable, resourceful, and ready to serve you! Whether it’s relays, valves, motor controls, frequency drives, sensors, contractors, enclosures or wire and cable products, MG has what you need…in stock!

This role is for the Associate to join our Customer Service team, sharing the critical role of servicing our customers through order entry, expediting, warehouse, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.

• Responsible for pre-sales quotes and may need to assist in entering orders, including the placement of vendor purchase orders if necessary.
• Reviews and monitors each order to ensure timely product delivery.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming emails and calls from customers and vendors.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Assist in managing inventory, including pulling, counting, and organizing components for custom assemblies and production orders.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Special projects as required.

• Bachelor’s degree is desired, not required.
• Experience in a customer service setting is a plus.
• Strong communication skills needed.

Competitive benefits package includes:

• Medical, Dental and Vision insurance (among other plans)
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave

Everyone’s an Owner of the Company:
Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.