Account Manager- Client Success

Live Life Healthy (LLH) saw a growing challenge across industries such as staffing, hospitality, healthcare, and other hourly workforce environments. Many employees lacked access to affordable healthcare benefits, while employers struggled with rising costs and limited options.

LLH Healthcare was built to address both challenges by providing a compliant, no out-of-pocket healthcare solution designed to support underserved and underinsured populations while delivering meaningful value to employers.

We are committed to improving lives through innovative healthcare solutions, exceptional service, and strong partnerships. Our culture is built on collaboration, accountability, continuous improvement, and a commitment to delivering an exceptional client experience.

The Account Manager serves as the primary relationship owner for assigned client accounts following implementation. This role is responsible for building trusted client relationships, ensuring successful ongoing program administration, coordinating support across internal departments, and delivering a consistently positive client experience.

The Account Manager acts as the client's advocate within LLH, working closely with Sales, Implementation, Member Services, Payroll, Operations, and other internal teams to resolve issues, answer questions, communicate updates, and support client objectives.

Success in this role requires strong communication skills, attention to detail, proactive problem-solving, and the ability to manage multiple client relationships simultaneously. The ideal candidate is highly organized, client-focused, and committed to delivering service that strengthens client satisfaction, retention, and long-term partnership growth.

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong relationships with client stakeholders.
• Develop a thorough understanding of each client's workforce, operational processes, and business objectives.
• Conduct regular client outreach to maintain engagement and strengthen relationships.
• Identify opportunities to improve the client experience and communicate recommendations internally.

• Maintain ownership of client communications through resolution, regardless of the department performing the work.
• Coordinate internal resources to address client questions, concerns, and service requests.
• Monitor account activity and proactively identify issues before they escalation.
• Respond to client inquiries promptly and professionally.
• Escalate client concerns appropriately while maintaining clear communication with all stakeholders.

• Support implementation and onboarding activities for new clients as needed.
• Ensure a smooth transition from Implementation to ongoing account management.
• Verify that client contacts, processes, and service expectations are documented and understood.

• Conduct routine account reviews and client touchpoints.
• Facilitate periodic business reviews focused on program performance, service trends, and client feedback.
• Prepare meeting summaries, action items, and follow-up communications.
• Identify risks, concerns, and opportunities for improvement through ongoing client engagement.

• Maintain accurate client records and activity documentation within Salesforce and other assigned systems.
• Document client interactions, action items, commitments, and follow-up activities.
• Prepare client reports and account summaries as requested.
• Monitor trends in client activity and communicate relevant findings to leadership.

• Partner closely with Sales, Implementation, Member Services, Payroll, Operations, and other departments to support client needs.
• Participate in internal meetings related to client health, service performance, and continuous improvement initiatives.
• Ensure client expectations are communicated effectively across all teams.
• Contribute to process improvement initiatives designed to enhance efficiency and client satisfaction.
• Provide feedback regarding…