ON-SITE Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to support a busy team. This contract position is ideal for someone who enjoys assisting customers, handling high-volume calls, and ensuring orders are entered accurately. The person in this role will provide timely responses to inquiries, maintain a detail-oriented approach during every interaction, and help create a positive service experience.

• Manage a high volume of incoming customer calls while delivering courteous and efficient support.
• Respond to customer questions, concerns, and service requests with clear and detail-oriented communication.
• Enter customer orders accurately into the appropriate system and verify details before submission.
• Place outbound calls as needed to follow up on requests, confirm information, or provide updates.
• Resolve routine service issues by gathering information, identifying needs, and offering appropriate solutions.
• Document customer interactions, order details, and resolutions thoroughly to maintain accurate records.
• Work closely with team members and supervisors to address escalated issues and support daily service goals.