Concierge

This is a student employment position. Applicants must be currently enrolled at Highlands College to be eligible.

The Support Concierge serves as a central support resource for students, families, and guests, providing timely, accurate, and compassionate assistance across multiple communication channels. This role is responsible for responding to questions, resolving concerns, and guiding students and families through campus processes in a clear and supportive manner. By combining strong customer service skills with a student-centered approach, the Concierge serves as a liaison between students, families, and guests to help reduce barriers, increase understanding of campus resources, and ensure students and parents feel confident, supported, and connected to the College.

• Serve astheprimary support resource for students, families, and guestsby providing timely,accurate, and compassionateassistanceat the Campus Concierge desk.
• Assist students, families, and guestswithgeneral questions related to campus processes, services, deadlines, and resources, clarifying next steps and expectations.
• Serveas aliaisonbetween students andHC teammatesbyidentifyingneeds and routing inquiries to appropriateteamswhen specialized support is required.
• Communicate complex information in a clear, approachable, and student-friendly manner.
• Demonstrate empathy, patience, and professionalism when supporting students andfamilieswho may be experiencing stress, confusion, or time-sensitive concerns.

• Maintain strongproficiencyin campus technology systems and digital tools, including the ability toassiststudents and families withsubmittingtickets, completing digitalrequestforms,and navigating online platforms.
• Respond promptly to student andfamilyinquiries received in person, by approved communication mediums, ensuring a consistent and supportive experience across all communication channels.
• Manage, track, and resolve support tickets, ensuring issues are addressed efficiently and that students and families receive clear follow-up and resolution.
• Maintainaccuratedocumentation of student, family, and guest interactions to support continuity of service and institutional awareness.

• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.

• Warm, welcoming, and approachable demeanor that helps students, families, and guests feel comfortable seeking assistance.
• A strong senseof empathy and a genuine desire to help others.
• Professional, dependable, and composed under pressure.
• Adaptable and open to learning new systems, processes, and information.
• Commitment to the mission, vision, and values of Highlands College.

• Excellent analytical, organizational, and communication skills.
• Clear communicator.
• Customer service.
• Driven to pursue excellence.
• Attention todetail.
• Reliable and self-motivated.
• Teachable with a growth mindset.

• Communication Skills– Ability to communicate clearly, professionally,andcourteouslyin person, by phone, and in writing, ensuringaccurateinformation and a welcoming experience for all guests.
• Technology Platform Proficiency– Workingproficiencyin standard office technology and communication systems, with the ability to navigate and utilize digital platforms efficiently and accurately.
• Customer Service – Demonstrate commitment to delivering attentive, responsive, and solution-oriented service that reflects professionalism and hospitality.
• Administration Skills– Strong organizational and coordination abilities, including scheduling support, effective management of hub processes and accurate record-keeping.

• Current Highlands College Undergraduate Student, Rising Sophomore, Junior, or Senior.

• High

• Moderate exposure to physical risk.