Customer Service Supervisor

## Customer Service Supervisor Apply:
On-Site:
Birmingham, AL, USA:
Full time:
Posted Yesterday:
R26 _
** Customer Service Supervisor
***
* SUMMARY:

** Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.
** JOB DUTIES
*** Monitors and evaluates performance metrics.
* Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures.  Put corrective actions in place.
* Identifies training needs and conducts training on operating procedures and other work guidelines.
* Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.
* Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.
* Provide assistance and guidance to Customer Service Representatives and Account Representatives.
* Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.
* Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.
* Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.
* Provides buy/sell guidance on non-stock inquiries.
* Performs the duties of a Customer Service Representative at times for customer responsiveness.
* Performs other duties as assigned.
** EDUCATION & EXPERIENCE
** Typically requires a bachelor's degree and three (3) to five (5) years of related experience.
** KNOWLEDGE, SKILLS, ABILITIES
*** Leadership, communication, relationship and people management skills required
* Analytical and mathematic skills required
* Financial acumen required
* Reliability, organization and attention to detail required
* Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving
** PHYSICAL DEMANDS:
** Occasionally required to lift and or move up to 25lbs
** LICENSES &

CERTIFICATIONS:

** None required.
** SUPERVISORY RESPONSIBILITY:
** 5-10 Direct Reports
** BUDGET RESPONSIBILITY:
** No
* * COMPANY INFORMATION**:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
** DISCLAIMER:
** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.