VTRL Service Advisor, Birmingham

Posted Tuesday, August 11, 2026 at 9:00 AM

Who We Are:

Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets. With over 1,600 company trucks in our local markets plus the support of Nationa Lease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts.

What’s in it for You:

Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

Velocity Truck Rental & Leasing (VTRL) is looking for a Service Advisor / Writer to join our team in Birmingham, AL for following hours:
Monday-Friday 9:00am-5:30pm!

Essential Functions and

Purpose:

An integral and vital part of the customer service experience is the way service personnel interact with our customers. This position is crucial to achieving the highest customer satisfaction by performing his / her duties in accordance with current OEM practices and our company’s and procedures.

Required Qualifications:

• Minimum of 2 years administrative, technical or supervisory experience in the Medium / Heavy Duty truck industry.
• Knowledge of trucks and parts is an asset.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have good written and verbal communication skills.
• Must conduct his / herself in a professional manner.
• Can work other shifts for coverage of sick days or vacation relief.
• Strong communication and interpersonal skills.
• Must be detail oriented with ability to multi-task and maintain a strong focus on quality, accuracy, and attention to detail.
• Exceptional problem-solving skills and the ability to remain calm under pressure.
• Ability to work in a high-volume fast-paced environment with a customer service focus.
• Customer interaction addressing inquiries and concerns professionally and promptly. Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customers and invoicing.
• Maintain a customer-focused approach to ensure a positive branch experience.
• Create, assign, and maintain accurate service orders and records, including detailed notes.
• Maintaining sublet processes,ensure that required documentation is complete and in compliance with regulations and standards.
• Supports department performance with safety regulations and standards in all maintenance and repair activities, new and returning units processes.
• Collaborate with branch staff to ensure seamless communication and cooperation. Provide support to Managers and other team members as needed. Promote a positive and cooperative work environment.
• Collaborate with service team to ensure trucks are ready to rent.
• Utilize blue and red tag programs to identify down and ready to rent units. Clearly identify damage to units.
• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain…