Virtual Manager - Customer Service & Sales

Pay Range

$50,000 - $55,000 per year (based on experience) + monthly bonus potential based on performance

Virtual Managers are the backbone of our third-party management team for self-storage facilities. Our team is a based on-site at our office in Birmingham, AL. This position is responsible for managing day-to-day facility operations and sales/leasing support — helping tenants, managing access and account issues, and following up with prospective renters to keep our facilities full and running smoothly across phone, email, and digital channels.

The role includes monitoring customer satisfaction, using data and AI-enabled tools to identify trends, and collaborating with internal operations teams to improve processes and service quality. This position also involves maintaining accurate records, following operational procedures, and supporting training and coaching efforts to uphold Store Ease’s standards.

Our team is made up of primarily full-time employees, but we do hire for part-time as well. Please apply if interested even if full-time may not currently be an option!

• Deliver Exceptional Customer
  
  Experience:
  
  Handle all interactions with professionalism and warmth across phone, web, and virtual counters. Anticipate needs, resolve issues, and guide customers through Store Ease’s technology-rich platform.
• Assist Day-to-Day Customer
  
  Experience:
  
  Support tenants with day-to-day questions and needs to ensure a smooth and consistent experience throughout their tenancy.
• Convert & Grow Revenue:
  Turn inbound calls, web leads, and Virtual Counter interactions into new rentals.
• Own the Lead Lifecycle:
  Track incoming leads in the software, maintain regular contact by phone/email/text, and follow up on reservations and abandoned leads until closed.
• Provide Operational Oversight:
  Support the Facility Quality team with insights from tenants and collaborate with Marketing on lead quality and promotions.
• Maintain Accurate Data:
  Log all lead and customer activity to ensure clear visibility into the sales pipeline and service history.

• Customer satisfaction scores from new move-ins as well as existing tenants
• Speed to greet/answer calls
• Lead-to-rental conversion rate
• Time to close tenant requests/tickets
• Tenant insurance and autopay participation
• Follow-up time on new leads

We are a fast-growing, tech-enabled property management company revolutionizing the self-storage industry. Our proprietary platform, EaseOS, enhances property performance by improving net operating income and elevating customer service at scale, while integrating seamlessly with existing property management systems. Store Ease also offers full-service third-party management that emphasizes revenue optimization, operational efficiency, and a strong customer experience. Both offerings are powered by the same AI-driven infrastructure, giving our partners access to cutting-edge tools without replacing their core systems.

Applicants can expect to join a company that combines technology innovation with practical, day-to-day operational impact in the self-storage industry.

With our team working through the phone and at our Virtual Counters across the portfolio we manage, we'll be conducting two interviews as a part of the process. The first will be online via Microsoft Teams to get to know you and tell you a bit more about the role. Those selected for the second round will meet onsite with our team.

Our team is also available for questions throughout, so you'll have a point of contact every step of the way.

• Customer-focused skills
  : candidates should possess strengths in Customer Satisfaction and Customer Support to ensure a consistently…