Customer Service Representative

## Customer Service Representative Apply:
US - AL, Birmingham:
Full time:
Posted Today:
41338
** Job Family:
** Patient Account Representative
*
* Travel Required:

** None
*
* Clearance Required:

** None
*
* What You Will Do:

** Customer Service duties may include, but not limited to the following responsibilities:
* ** Must reside within 50 miles of Birmingham, AL
*** Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
* Answer the calls timely without drops/abandons.
* Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
* Facilitate resolution by referring the matter to the issue/content expert.
* Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
* Resubmit Corrected Claims and supporting documentation as need for the patient experience.
* Communicate with other organizational departments to ensure proper handling of patient accounts.
* Communicates issues to management timely and performs other duties as assigned by direct supervisors.
* Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
* Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
*
* What You Will Need:

*** High school diploma or equivalent
* 0-2 years of prior relevant experience
** What Would Be Nice to Have:
*** 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
* Dialer experience
* Bilingual (English/Spanish)#Indeed

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* What We Offer:

** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
* Medical, Rx, Dental & Vision Insurance
* Personal and Family Sick Time & Company Paid Holidays
* Position may be eligible for a discretionary variable incentive bonus
* Parental Leave
* 401(k) Retirement Plan
* Basic Life & Supplemental Life
* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
* Short-Term & Long-Term Disability
* Tuition Reimbursement, Personal Development & Learning Opportunities
* Skills Development & Certifications
* Employee Referral Program
* Corporate Sponsored Events & Community Outreach
* Emergency Back-Up Childcare Program