One Stop Advisor

Job Title

The Samford One Stop strives to provide a caring, efficient, highly trained, customer service-oriented team to assist all Samford students (prospective, current, and former) with becoming fiscally responsible global citizens.

• Communicating pertinent information and instructions to students, parents, and campus departments regarding the application, delivery and responsibilities for loans, grants, work study, and scholarship programs.
• Advising students regarding financing options, from federal, private, and institutional aid sources and helping them to identify the best option for their educational plans.
• Representing Samford University at recruiting events, new student orientations, and various state and regional meetings as required.
• Remaining current on financial aid information, policies, and procedures to ensure federal and state aid compliance.
• Assessing enrollment issues that impact enrollment certifications and works with department and/or students to determine an appropriate resolution, if applicable (i.e., registration changes, petitions, withdrawals, grade changes, etc.).
• Advising students and parents regarding charges on student accounts, including billing, payment due dates, payment plans, and payment methods, Remain current on general Samford knowledge, including academics and student life.
• Attend continuing education and professional development events and conferences.

• Bachelor's degree.
• Competency in Microsoft Office, particularly Word, Excel, and Outlook.
• Detail-oriented with the capacity to learn vast amounts of new information.
• Effective communicator with sensitivity to the needs and desires of students, parents, faculty, and staff.
• Excellent written and verbal communication and presentation skills.
• Team player who can work collaboratively across department and university lines.
• Organized, deadline-oriented, and capable of managing competing priorities.
• Ability to multitask and handle frequent interruptions throughout the workday.
• Ability to handle confidential and sensitive information responsibly.
• Ability to take initiative in identifying and solving problems.
• Commitment to integrity and the Samford Code of Values.
• Ability to sit for extended periods of time throughout the workday.
• Possible occasional travel for training and professional development.
• Occasional lifting of standard office supplies, up to 20 pounds.

• Experience with Banner.
• Experience working in higher education.
• Working knowledge of federal, state and general financial aid regulations.