Field Service Engineer; Birmingham
Listed on 2026-07-08
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Energy/Power Generation
Field/Service Technician
Job Title: Field Service Engineer (Birmingham)
Reports To: Head of Field Service
Job Type: Full-Time
About UsFranke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in‑class in‑cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job SummaryWe’re looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap.
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years’ experience working in the coffee machine or vending industry
- Competent using phone and laptop
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising skills.
- Understand when to inform and when to elevate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
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