Equipment Maintenance Specialist

Position Summary

The Equipment Maintenance Specialist will help with growth and development of Customer Value Agreements (CVA's). The person in this position will work closely with our CVA team, sales, and service departments on providing CVA quotes in a timely manner. This individual will work daily to monitor Preventive Maintenance Agreements and Total Maintenance and Repair contracts (TM&R) to ensure positive contract health.

The Equipment Maintenance Specialist will create and monitor budget templates, produce schedules, generate reports, and resolve opportunities. This person will assist in fact-finding and developing Non-Cat planned maintenance prices and planned maintenance prices for all new products offered by Thompson. He/she will be required to prepare and make presentations to general management and customers as needed.

• Work closely with Caterpillar on rate development and contract audits
• Develop and establish consistent processes to support all CVA offerings in pricing and development
• Create CVA product offerings for our EM and PM divisions
• Work closely with sales (Equipment and Product Support) to develop solutions to meet customer requests/needs
• Communicate with customers, create solutions then present to individuals or in a group environment
• Develop product offerings to fulfill customer needs
• Communicate with internal personnel
• Practice Condition Monitoring methods and provide fleet management solutions to our customers

• High School Diploma or the equivalent required.

• Must possess strong mechanical aptitude, knowledge of Thompson parts system, and have good communication skills.
• Experience using personal computers including Microsoft Word, Excel, PowerPoint and basic typing skills are required for this position.

• Basic technical skills
• Attention to detail
• Self-motivated
• Strong work ethic

• Area specific technical training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, Liftnet, SIMSi, etc.)
• Compliance Training

• Work is normally performed in an office, Service Shop, or location of customer job sites.
• Exposure to physical risk and variable weather conditions can be associated with this position

• Speaking
• Grasping
• Listening
• Stooping
• Writing
• Lifting up to 75 lbs.
• Typing
• Climbing on ladders
• Reaching
• Climbing on equipment
• Kneeling
• Crawling under equipment

• Tripping
• Slipping
• Falling
• Job site hazards
• Strains due to lifting
• Back and neck strain
• Stress
• Potential harm from operating office equipment

• Verbal Communication (preferred)
• Written Communication (preferred)
• Organizational (preferred)
• Mechanical (preferred)
• Technical (preferred)

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Know Your Rights notice from the Department of Labor:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Department of Labor notice.