Field Engineering Specialist - Molecular Diagnostics - Hoover, AL

Field Engineering Specialist – Donor Screening Business Support

In this role you will support Roche’s Donor Screening business, providing technical repair, on‑site service, and maintenance for Roche product lines in the assigned territory.

• Showcase technical repair expertise for Roche assigned product lines.
• Offer valuable service to laboratory customers within the assigned territory.
• Provide routine technical support, on‑site service, and repair of Roche products.
• Serve as a customer contact for technical and service‑related issues, performing preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and maximize customer satisfaction.

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience repairing or servicing mechanical or system hardware and software, networking/wireless, or a bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field plus 1–2 years of progressive experience in the same area.
• Certification or successful training as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel; this role is based in Hoover, AL (up to 25% travel).

• 8+ years of progressive experience, or a bachelor’s degree in a relevant field plus 4+ years of progressive experience.
• Advanced knowledge of electronics, electro‑mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships.

Travel Requirements: Up to 25% travel, including some overnight travel.

Relocation Benefits: Not available.

Salary: $71,100 – $132,000 USD per year, based on experience, qualifications, and geographic location. A discretionary annual bonus may be available, and the position qualifies for benefits as detailed on Roche’s benefits page.

Eligible for Roche benefits as described on the company website.

Roche is an equal opportunity employer. Its policy prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental or physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. Roche’s policy prohibits discrimination on the basis of protected veteran status, individuals with disabilities, and consistent with all relevant laws.