Senior Manager-Performing Arts Venues

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Full Time Professional Birmingham, AL, US

5 days ago Requisition

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more.

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The Senior Manager for the Performing Arts Venues supports the strategic and day-to-day management of the BJCC Concert Hall and Theater operations, overseeing both front-of-house and back-of-house functions. This role ensures seamless event execution, exceptional guest experiences, revenue maximization, and efficient production operations, while also ensuring the venues are properly maintained, presentation-ready, and operating at the highest standards.

The role partners closely with venue leadership, production teams, and external clients to deliver high-quality performances and events while maintaining operational excellence, safety, and fiscal responsibility.

Demonstrates understanding and full performance ability in each of the following:

• Serve as manager on duty for events.
• Support the Director in overseeing all venue operations, including front-of-house (guest services, ticketing, ushers) and back-of-house (production, stage, and technical operations).
• Ensure smooth, efficient execution of events from load-in through load-out.
• Develop, implement, and continuously improve operational policies, procedures, and service standards.
• Monitor daily operations to ensure alignment with organizational goals and service expectations.
• Initiates, directs and participates in pre-event planning meetings with clients operating departments, reviews event history file information.
• Expertly monitors event requirements as they relate to other scheduled events, activities, and requirements to coordinate with operating department to avoid event conflicts.
• Engage with food service partners to exceed BJCC standards of service and to maximize revenue opportunities.
• Coordinate with production team, stage managers, and technical teams to ensure all event requirements are executed to specification including reviewing contracts to address critical event needs.
• Review event riders, operation plan, floor plans, production schedules, and staffing plans to ensure feasibility and readiness. Make change recommendations to the client as determined in the best interest of the client and facility or in accordance with BJCC policy and procedures.
• Serve as a key operational contact for promoters, clients, and touring productions.
• Troubleshoot and resolve real-time operational or production challenges.
• Conducts post-event meetings with the client and operating departments and reviews venue surveys for improvement opportunities.
• Monitor event progress in accordance with the approved event operation plan, including floor plans, to ensure compliance.
• Directs last-minute adjustments in room or equipment set-ups at the request of the client or to assure compliance with safety measures; prepare accurate statement of additional charges.

• Oversee front-of-house operations to ensure welcoming, safe, and high-quality guest experience.
• Establish and maintain service standards for ushers, food & beverage, ticketing staff, guest services and etc. personnel.
• Respond to and resolve guest concerns with professionalism and urgency.
• Analyze guest feedback and implement enhancements to improve overall satisfaction.
• Supervise, recruit, coach, and develop front-of-house and operations staff, including stage, technical, and event coordinator team members.
• Ensure appropriate staffing levels for all events and operations
• Assist in budget development and management for venue operations.
• Monitor labor and operational expenses to ensure alignment with financial targets.
• Review payroll, staffing allocations, and event-related costs for accuracy and efficiency.
• Support revenue-generating initiatives, including premium services, food service and operational efficiencies.
• Produces event financial estimates, ensures fee deposit schedules are met, and prepares accurate post-event financial settlements in accordance with contractual terms, including all supporting documentation for events held in the Concert Hall and Theatre.
• Ensures all invoicing information pertaining to assigned event is accurate and complete and provides such information to the billing…