Title Clerk

Job Details

Level: Experienced

Job Location:

Birmingham, AL 35203

Position Type:
Full Time

Education Level: High School

Travel Percentage:
None

Job Shift: Day

Job Category:
Automotive

• Process and re-assign titles for vehicles.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud.
• Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

• High school diploma or GED.
• Previous title experience in dealership environment.
• Basic computer skills.

• Cheerful
• Good interpersonal skills
• Professionalism
• Accuracy
• Mathematical aptitude
• Self‑motivated – able to effectively prioritize tasks and organize schedule
• Ability to read and interpret documents such as sales agreements & tax and title documents
• Good general communication skills

• No supervisory responsibility.
• Some contact with others, including employees, general public, visitors and Company personnel.
• Purpose of contacts is to provide explanation or interpretation of information.
• May handle confidential information and some complex matters.
• Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
• Tasks are highly interrelated and simple.
• Work consists of fairly standard procedures and tasks.
• There is no responsibility for budget, revenues and/or expenditures.
• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies and practices. Refers unusual problems to supervisor.

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Position requires light physical activity which includes 10% walking, 10% standing, and 80% sitting.